Hurricane Sandy Update
First, we hope that this e-mail finds you and your family safe following the events of Hurricane Sandy. Second, we would like to extend a sincere thank you to all of the staff and faculty that supported the medical center throughout the difficult days we have faced as result of the storm. We are proud of and inspired by your dedication to the institution and our patients.
We are pleased to announce that almost all physician practices are scheduled to re-open for patient care beginning Monday, November 5th. While most practices will be open, please be aware that you may be asked to see your patients at an alternate location (see attached location grid). This means that staff should plan to return to their regular or alternate work location on Monday morning since patients with previously scheduled appointments will be instructed to present at the appropriate office. While there will be access to Epic, you may have to document on paper. We will have more information on documentation Monday, November 5th.
This location reassignment is temporary. We do not yet know how long it will last, as timing depends on power/water restoration efforts and general preparation of the on-campus buildings. We recognize that your alternate space may have fewer exam rooms/limited consult space and we appreciate your patience as we work to maintain seamless operations across the Faculty Group Practice.
Please note that if you are not currently documenting in Epic or not practicing at an NYU Langone facility during this time, you must complete a paper superbill for every patient encounter.
Patients are being asked to confirm the location of their upcoming appointment by calling a central hotline at 866-724-1830. This number will be active for the next week to ensure patients know we are open and arrive at the correct location. Patients will not be able to schedule appointments through this number. The scheduling function will return to normal on Monday morning via the FGP practices (all phones will be forwarded to the correct practice location).
If you have questions, please contact your department administrator.
Thank you again for your patience.